Upon receipt of your items, please inspect the package thoroughly with the driver present, and only then, open the package. Transit damage must be pointed out to the driver, and noted on the delivery order or Bill Of Lading. A claim should then be filed against the transporter. No claims will be considered by Amer or responsibility taken where the packaging is torn, dirty, or damaged.
If damage is concealed or not noted at time of delivery, call the carrier to amend the Bill of Lading prior to returning the shipment. Neither Amer nor its trucking partners can be held liable if shipping documentation is signed and damage is not noted by the receiver.
Amer is a "Freight on Board" shipper, meaning that Amer's responsibilities for an item cease when a carrier takes possession of the package. Any claims for damage must be filed by the receiving party at the point of delivery.
Please call customer service immediately at 888.425.7847 and notify us that you have received/refused a damaged item.
A re-order for the damaged item will be processed once a new PO/request is submitted in writing.