Return Policy

Amer Rugs Order Return and Cancel Policy.

This Order Cancellation and Return Policy applies to all purchases made through Amer Rugs. By placing an order, you (“Customer,” “you”) agree to the terms outlined below.

1. Orders and Acceptance

  • All orders placed through the website are subject to acceptance by the Company.
  • The Company reserves the right to cancel or limit quantities of any order for any reason, including inventory availability or suspected misuse.

2. Order Cancellation Policy

  • Orders may be cancelled at no cost before shipment.
  • Once an order has been shipped, cancellation requests will be treated as a return.
  • Shipping charges will not be refunded for orders cancelled after dispatch.

3. Return Policy

  • Returns are accepted within 30 days from the billing date.
  • Returned items must be unused, uninstalled, and in original condition and packaging.
  • Create a return request by calling us at: 7703000900 (Timing: 09.00 AM to 05.00 PM) (Monday to Friday).
  • Take at least 3 photographs of damaged part (1 photograph of full view of product).
  • Amer issues you a Return Merchandise Authorization no. (RMA). To obtain call at: 7703000900 or fill the form.
  • A 20% restocking fee per rug will be deducted from the refund amount.
  • Original shipping fees are non-refundable.

4. Return Merchandise Authorization

  • All returns require prior approval and a Return Merchandise Authorization (RMA) from Amer Rugs.
  • Unauthorized returns may be refused or sent back at the customer expense.

5. Refund Process

  • Approved refunds will be issued after inspection of returned goods.
  • Refunds are processed to the original payment method, minus applicable fees.
  • Processing time may vary based on financial institutions.

6. Damaged or Incorrect Items

  • Any damages or discrepancies must be reported within 48 hours of delivery.
  • Claims submitted after this period may not be eligible for resolution.

8. Policy Updates

  • Amer Rugs reserves the right to modify these terms at any time without prior notice.
  • Updated policies will be effective immediately upon posting.

9. Contact Information

For questions regarding orders, returns, or policies, please contact our support team through Amer Rugs.

10. Governing Law

  • These Terms shall be governed by and construed in accordance with the laws of the United States, without regard to conflict of law principles.